Get Help Now

24/7 sexual and family violence hotline

If you feel unsafe and need to find a safe space for you and your loved ones, you can count on us. CASFV can provide food, clothing and security. Your children will have a place to play, learn, grow and recover. You may receive help through counseling, crisis intervention, support groups and more.

Frequently Asked Questions


You will be greeted by an advocate who will conduct an assessment that may take 45 minutes. Once the assessment is finished, the advocate will acquaint you with the facility and settle you and your family in your room.


Definitely. We have plenty of services and programs for your children.


If possible, please bring identification documents such as a driver’s license, birth certificate, passport, etc. Additionally, any reports or documents of the abuse that could be used for a police report.


Once accepted, the advocate on the Crisis Hopeline will provide full details. Please be prepared to be transported or escorted to the emergency shelter by law enforcement officials. The time it may take for law enforcement to provide this service may vary.

Call Us

Let’s talk. We are here to listen. Call our 24/7 Crisis Hopeline for domestic violence and sexual assault survivors at 915.593.7300 or 1.800.727.0511.

Visit Us

Find helpful services at the Family Resource Center.


580 Giles Road El Paso, Texas 79915

Monday–Thursday: 8 a.m.–6 p.m. Friday: 8 a.m.–noon

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Emergency Shelter

We are always here to help, call us anytime.

If you are in danger, call 911 now.

Are you a family member or friend of someone who needs help?

There are many ways to help — click below to find out how.

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We provide all services without regard to race, ethnicity, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.