When you call the crisis hotline, know that we are ready to listen. Every call is unique. People who experience abuse, individuals who harm their partners and concerned loved ones call us 24/7 for help and guidance. We know that reaching out for help can be scary, but that is the first step toward healing.
Your safety is our priority, so please call us when your partner is not around. Then, we can brainstorm ways to help your situation. We will ask about your relationship and any abusive episodes you experienced. We will inquire about what actions you considered taking and if there are other ways that we can help so we can guide you through safe options. Hang up right away if your partner could walk in on the call and remember to delete our number and your browser history after visiting the site.
There is no judgment when you call us, even if you have hurt a loved one. If you fear that you may harm someone, physically or emotionally, we can help you find ways to calm down and de-escalate situations before they get out of control. No matter what kind of help you are looking for, every single call is confidential and anonymous. Call us. We are here.
We’ve taken steps to make the Online Hotline as safe as possible by incorporating the latest security technology available. However, some aspects of computer safety are specific to your computer and your individual circumstances. If you need to conceal your activity on the Online Hotline, consider learning how to delete records of your Internet activity by reading through this page.
Once you have finished your session with CASFV staff, it is important that you clear your cache and history and erase the cookies on your computer or mobile device. Erasing this data reduces the likelihood that someone who goes into your computer or device would be able to check up on your browsing activity. However, if someone is actively monitoring your computer, erasing this data could alert them to the fact that you are trying to conceal your actions. Being safe means knowing all of your options.
The following links offer instructions on how to clear the cache, history, and cookies from your browser. The directions are operating system and browser specific, so be sure to pay attention to the relevant information for your computer or device.
The cache is an area of the hard disc where web pages are stored when a page is downloaded from the Internet. It allows for recently viewed pages to be viewed more rapidly on or offline.
Your web history is a list of the different URLs, or websites, you have visited on a specific browser.
Cookies are storage files that collect personal information that you have provided to particular vendors on the Internet (e.g., your name, address, phone number, things you have ordered, etc.). Only information you have provided is stored, and cookies are used to speed up the interactive process when you are online with a vendor. For instance, when you go to Amazon.com you may notice that the advertisements seem to be relevant to your interests. That is because your reading and music preferences are stored in cookies so that the web page can advertise specific deals that fit your taste.
For Mozilla Firefox:
For Internet Explorer:
For Google Chrome:
If you are using a mobile device, we encourage you to check the settings on your phone and your permissions for individual apps to see if there is anything you can do to increase your safety.
Let’s talk. We are here to listen.
Call our 24-hour Crisis Hopeline at 915.593.7300 or 1.800.727.0511.
Find helpful services at the Family Resource Center.
Due to COVID-19, call 915.593.7300 for updated procedures
580 Giles Road El Paso, Texas 79915
Monday–Thursday: 8 a.m.–6 p.m. Friday: 8 a.m.–noon
We are always here to help, call us anytime.
If you are in danger, call 911 now.
We provide all services without regard to race, ethnicity, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.